Tuesday, September 22, 2020


NETELLER is an outstanding company with a high level of customer support. Contact NETELLER by email or phone. Or visit there Help Centre and try to find a solution for your problem!

Request for a call back

Log-in with your Neteller account and click the below call back button and Neteller will call you back.


Phone Support

To call NETELLER directly use this number +1-403-451-8020. It’s a Canada based phone number, so long distance fee will apply!
Alternately call any of NETELLER regional numbers:

AUSTRALIA +61 2 8073 3365
BRAZIL +55 11 3172 5562
BULGARIA +359 2903 9200
CYPRUS +357 22 232 261
FRANCE +33 1 709 50529
JAPAN +81 03 5050 5422
MEXICO +52 55 4777 2746
GERMANY +49 69 2 5511 4466
NETHERLANDS +31 20 795 6531
SPAIN +34 96 0473329
SWEDEN +46 8 5050 7837
ITALY +39 06 8336 4624
UNITED KINGDOM +44 20 3478 5296
+44 20 3139 9044
USA & CANADA +1-403-212-3025

Email Support

NETELLER has no direct email that can be used, but we have found a solution to your probelm on how to contact them.

You can now Email them at request@neteller.com and vip@neteller.com

You find the Webform here.

Lost or stolen Net+ cards

Be carefull with your Net+ card as it’s a Mastercard that can be misused if stolen! NETELLER has a special hotline to call when this should happen: +1-403-212-3025.

Scheduled maintenance

NETELLER is up and running for at least 99% of the time. But every company needs to have some time to improve service, quality and security. Click here to find out if there is any announced maintenace.

Customer complaints

Do you have a problem with your NETELLER account and want to file an official complaint, please follow these steps:

1. Contact NETELLER Support at +1-403-451-8020. Most of your issues can be solved by the Support Team quickly.

2. If the customer service team can’t help you and you wish to initiate a formal complaint, contact the NETELLER Complaint Officer at complaints@neteller.com. Sending a postal mail is also possible:

NETELLER Complaints Team
Mount Pleasant House
2 Mount Pleasant
CB3 0RN, United Kingdom

NETELLER is regulated by the FSA and you can contact the UK’s Financial Ombudsman Service (FOS) if needed:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
E14 9SR

Social Media

NETELLER is active on Facebook and Twitter and has several blogs.

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